Returns & Exchanges
At The Earthling Co., we want you to love your sustainable swaps, but if a product isn't the right fit, we offer a 30-day window for returns and exchanges. Our goal is to ensure your journey toward a low-waste lifestyle is as seamless and satisfying as possible.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, we will email you a prepaid carbon-neutral shipping label to print and attach to your package.
Pack with Care
Place the items in their original plastic-free packaging or a similar eco-friendly mailer to ensure they arrive back to us safely.
Receive Your Refund
After our team inspects the returned items, we will issue a refund to your original payment method or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing